TEM PETS SDN BHD
Registration No. 202601025804 (1687900-H)
At TEM PETS SDN BHD, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, contact us, place an order, or use our services.
Information We Collect
We may collect personal information that you provide directly to us, including your name, email address, telephone number, billing details, delivery address, and information relating to your orders, enquiries, or customer service requests.
When you browse our website, certain technical information may also be collected automatically, such as your IP address, browser type, device information, pages visited, and general website activity.
We only collect information that is reasonably necessary for operating our business and providing our products and services.
How We Use Your Information
Your personal information may be used to process and fulfil orders, arrange delivery, respond to enquiries, provide customer support, verify transactions, maintain business records, and improve our website and customer experience.
Where appropriate, we may also use your contact details to share updates, new products, special offers, or other marketing communications. You may choose to unsubscribe from marketing messages at any time.
Payments
Payments may be processed through third-party payment providers. Depending on the payment method used, payment information may be collected and processed directly by those providers.
TEM PETS SDN BHD may not receive or store complete credit card, debit card, or banking details when payments are handled by external payment services.
Cookies and Website Technologies
Our website may use cookies and similar technologies to support website functionality, remember preferences, understand visitor activity, and improve the overall browsing experience.
Some cookies may also be provided by third-party services used for analytics, payment processing, advertising, or website features.
You may control or disable cookies through your browser settings, although certain parts of the website may not function properly as a result.
Sharing of Personal Information
We do not sell or rent your personal information.
Where necessary, information may be shared with trusted service providers that help us operate our business, including payment processors, delivery partners, website hosting providers, analytics services, professional advisers, and other service providers.
We may also disclose information where required by applicable law, regulation, legal process, or a lawful request from an authorised authority.
Data Security
We take reasonable administrative and technical measures to protect personal information against unauthorised access, misuse, loss, alteration, or disclosure.
However, no online platform, electronic transmission, or storage method can be guaranteed to be completely secure. Customers should also take reasonable care when providing information online.
Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.
Certain information may be kept for accounting, legal, transaction, customer service, fraud prevention, or business record purposes where required or appropriate.
When personal information is no longer needed, we may securely delete, anonymise, or otherwise dispose of it.
Your Rights and Choices
You may contact us if you wish to request access to personal information we hold about you, correct inaccurate information, withdraw certain consents, or ask questions about how your information is handled.
Some information may still need to be retained where required by law or for legitimate business purposes.
Third-Party Websites
Our website may contain links to external websites or services operated by third parties.
TEM PETS SDN BHD is not responsible for the privacy practices, security, or content of websites that we do not operate. We recommend reviewing the relevant privacy policy before providing personal information to a third party.
Children’s Privacy
Our website is not intended to knowingly collect personal information from children without appropriate consent.
If we become aware that personal information has been provided improperly, we may take reasonable steps to remove it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, business practices, or legal requirements.
The latest version published on our website will apply from the stated effective date.
Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact:
TEM PETS SDN BHD
Registration No. 202601025804 (1687900-H)
1st Floor, 331, Jalan Dato Keramat,
Kampung Makam, 10150 George Town,
Pulau Pinang, Malaysia
Email: tem_pets@outlook.com