TEM PETS SDN BHD
Registration No. 202601025804 (1687900-H)
Welcome to TEM PETS SDN BHD. By accessing our website, browsing our products, placing an order, or using our services, you agree to the following Terms & Conditions. Please read them carefully before completing a purchase.
General
These Terms & Conditions apply to all visitors, customers, and users of the TEM PETS SDN BHD website and services.
We may update these terms from time to time to reflect changes in our business, website, services, or applicable requirements. The latest version published on our website will apply.
Product Information
We make reasonable efforts to ensure that product descriptions, images, sizes, ingredients, specifications, and other information are presented as accurately as possible.
Actual packaging, colours, appearance, or product details may vary slightly from website images due to manufacturer updates, photography, display settings, or product revisions.
Customers should review the available information carefully before purchasing, especially for pet food, treats, supplements, or products intended for specific pets.
Pet Food and Consumable Products
Customers are responsible for checking product labels, ingredients, feeding instructions, suitability, expiry information, and any relevant warnings before use.
If your pet has allergies, dietary restrictions, sensitivities, or specific nutritional needs, we recommend reviewing the product information carefully and seeking appropriate professional advice where necessary.
TEM PETS SDN BHD does not provide veterinary or medical advice.
Product Availability
All products are subject to availability.
An item shown on our website may become unavailable because of stock changes, supplier availability, high demand, or other operational reasons.
If an item becomes unavailable after an order has been placed, we will contact the customer and provide an appropriate resolution.
Pricing
We aim to ensure that prices displayed on our website are accurate.
Prices may change without prior notice unless an order has already been confirmed. If an obvious pricing, typographical, or technical error occurs, we reserve the right to correct the information and cancel or amend the affected order where appropriate.
Any applicable shipping charges or additional fees will be displayed or communicated before the order is completed.
Orders
Placing an order does not automatically mean that the order has been accepted.
Orders may be subject to payment confirmation, stock availability, delivery verification, fraud-prevention checks, or other reasonable review before acceptance.
We reserve the right to decline or cancel an order where necessary, including in cases involving payment issues, incorrect information, product unavailability, suspected fraud, or technical errors.
Payment
Payment must be made using the payment methods accepted by TEM PETS SDN BHD.
Orders may not be processed or dispatched until payment has been successfully received and verified.
Payments handled by third-party payment providers may also be subject to the terms and security procedures of those providers.
Shipping and Delivery
Shipping and delivery are handled in accordance with our Shipping Policy.
Delivery times are estimates and may vary due to courier operations, weather conditions, public holidays, incorrect delivery information, high order volumes, or other circumstances outside our reasonable control.
Customers are responsible for providing complete and accurate delivery information.
Cancellations
Cancellation requests are handled in accordance with our Cancellation Policy.
Customers should contact us as soon as possible if they wish to cancel an order. Once an order has been processed, packed, or dispatched, cancellation may no longer be possible.
Returns, Exchanges and Refunds
Any return, exchange, or refund will be subject to the applicable policy and the condition of the product.
For hygiene and safety reasons, opened pet food, treats, supplements, grooming products, or other consumable items may not be eligible for return unless they are defective, damaged, or incorrectly supplied.
Returned products should generally be unused, unopened, and in their original packaging where applicable.
Nothing in these terms is intended to limit any rights available under applicable Malaysian law.
Damaged or Incorrect Products
Customers should inspect their order as soon as reasonably possible after delivery.
If an item arrives damaged, appears defective, or is different from what was ordered, please contact us promptly.
We may request photographs, videos, packaging, shipping labels, or other information to help us review the issue and provide an appropriate resolution.
Product Use and Safety
Customers are responsible for using products according to the manufacturer’s instructions and for selecting products suitable for their pets.
Pet toys, accessories, feeding products, and other items should be used with appropriate supervision where necessary.
Products should be replaced if they become damaged, excessively worn, or unsafe for continued use.
Promotions and Discounts
Promotional offers, discount codes, or special campaigns may be subject to separate terms, expiry dates, minimum spending requirements, product exclusions, or availability limits.
Unless otherwise stated, promotional offers cannot normally be combined.
We reserve the right to amend or withdraw promotions where appropriate.
Website Use
You agree not to use our website for unlawful, fraudulent, harmful, or abusive purposes.
You must not attempt to gain unauthorised access, interfere with website operation, introduce malicious software, copy protected content improperly, or misuse our website or services.
We may restrict access where we reasonably believe the website is being misused.
Intellectual Property
Content appearing on our website, including text, branding, logos, photographs, graphics, layouts, and other materials, may belong to TEM PETS SDN BHD or be used with appropriate permission.
Such content may not be copied, reproduced, distributed, republished, or commercially used without permission, except where permitted by law.
Third-Party Services
Our website may use or link to third-party services, including payment providers, courier companies, analytics platforms, social media services, or external websites.
TEM PETS SDN BHD is not responsible for the separate terms, privacy practices, content, or availability of third-party services that we do not control.
Limitation of Liability
To the extent permitted by applicable law, TEM PETS SDN BHD will not be responsible for indirect, incidental, or consequential losses arising from website use, delivery delays outside our reasonable control, improper use of products, or failure to follow manufacturer instructions.
Nothing in these Terms & Conditions is intended to exclude or limit any liability or consumer right that cannot legally be excluded.
Privacy
Personal information collected through our website, enquiries, and transactions will be handled in accordance with our Privacy Policy and applicable personal data requirements.
Governing Law
These Terms & Conditions are governed by the applicable laws of Malaysia.
Any dispute relating to the use of our website, products, or services will be handled in accordance with Malaysian law and the jurisdiction of the relevant Malaysian courts.
Contact Us
For questions regarding these Terms & Conditions, please contact:
TEM PETS SDN BHD
Registration No. 202601025804 (1687900-H)
1st Floor, 331, Jalan Dato Keramat,
Kampung Makam, 10150 George Town,
Pulau Pinang, Malaysia
Email: tem_pets@outlook.com