TEM PETS SDN BHD
Registration No. 202601025804 (1687900-H)
At TEM PETS SDN BHD, we aim to provide a reliable and convenient delivery experience for every order. This Shipping Policy explains how orders are processed, dispatched, and delivered.
Order Processing
Orders are processed after payment has been successfully confirmed.
Processing times may vary depending on product availability, payment verification, weekends, public holidays, or operational circumstances. Customers are responsible for ensuring that all delivery details provided during checkout are complete and accurate.
Delivery Within Malaysia
We currently provide delivery within Malaysia through selected courier and logistics partners.
Estimated delivery times may vary depending on your location, courier operations, public holidays, weather conditions, and other circumstances beyond our reasonable control.
Any delivery timeframe provided is an estimate and should not be considered a guaranteed delivery date.
Shipping Charges
Shipping charges, where applicable, will be shown during checkout or communicated before your order is confirmed.
We may occasionally offer complimentary shipping or promotional delivery arrangements. Any relevant conditions will be stated at the time of the offer.
Order Tracking
Where tracking is available, customers may receive tracking information after the order has been dispatched.
Please allow some time for the courier system to update after the parcel has been collected.
Packaging
We take reasonable care when preparing pet food, pet supplies, toys, and other products for delivery.
Items will be packed appropriately to help protect them during transit. Customers should inspect the parcel and products after delivery.
Incorrect Delivery Information
Please ensure that your name, telephone number, address, postcode, and other delivery details are correct before confirming your order.
TEM PETS SDN BHD will not be responsible for delivery delays, failed deliveries, or additional charges caused by incorrect or incomplete information provided by the customer.
If you notice an error after placing your order, please contact us as soon as possible. We will try to assist before the order is dispatched.
Failed Delivery Attempts
If a courier is unable to complete delivery, the parcel may be held for collection, returned to a courier facility, or returned to us.
Additional shipping charges may apply if an order needs to be sent again due to an unsuccessful delivery caused by incorrect details or failure to receive the parcel.
Delivery Delays
Although we aim to deliver orders promptly, delays may occasionally occur because of courier disruptions, high order volumes, weather conditions, public holidays, operational issues, or other circumstances outside our control.
We will provide reasonable assistance where possible if there is a significant delivery issue.
Damaged or Lost Parcels
If your parcel appears damaged, lost, or tampered with during transit, please contact us as soon as possible.
You may be asked to provide photographs of the parcel, packaging, shipping label, and affected products so that we can review the issue and assist with any courier investigation.
Please keep the original packaging until the matter has been resolved.
Pet Food and Consumable Products
Customers should inspect pet food and other consumable products upon delivery.
If a product arrives with damaged packaging, leakage, or another visible issue, please do not use the product and contact us promptly.
Storage and handling instructions on the product packaging should be followed after delivery.
International Shipping
International shipping availability may vary.
Where international delivery is available, customers may be responsible for customs duties, import taxes, clearance fees, or other charges imposed by the destination country.
International deliveries may also require additional processing and transit time.
Change of Delivery Address
Once an order has been dispatched, we may not be able to change the delivery address.
Any requested change after dispatch will depend on the courier’s policies and may involve additional charges.
Contact Us
For questions regarding shipping, tracking, or delivery, please contact:
TEM PETS SDN BHD
Registration No. 202601025804 (1687900-H)
1st Floor, 331, Jalan Dato Keramat,
Kampung Makam, 10150 George Town,
Pulau Pinang, Malaysia
Email: tem_pets@outlook.com